Terms/Policies

GENERAL INFORMATION

Prices

All prices shown are in U.S. dollars and are quoted FOB the manufacturer. They are subject to change without notice.

Terms

Orders require a 50% deposit to place the order with the balance due before the order ships. On special circumstances, Millennium Seating will extend credit terms to purchasers with approved credit references. No freight will be allowed on any orders. Millennium Seating accepts MasterCard, Visa and Discover cards to process your order.

Acknowledgment Confirmation

All orders accepted by Millennium Seating will be acknowledged by email within 48 hours of receipt of your order. Please check our acknowledgment carefully to make sure it corresponds exactly with your order. If there is any question of accuracy, please call immediately. Millennium Seating does not accept responsibility for incorrect orders if errors in our acknowledgment are not responded to within 1 week of placing your order.

Written Quotations

All written quotes from Millennium Seating are valid for a period of 30 days from the date of the quotation, unless a written extension is given. A copy of written quotations must be submitted with your order.

Change Orders and Returns

Because most products are custom, no change orders or returns will be allowed without written permission of Millennium Seating. Merchandise already in production is not subject to cancellation. Unauthorized returns will be refused at customer’s expense. In the event of the unusual circumstance, accepted returns are subject to a restocking charge of 25-50% of the purchased price.

Shipping and Storage

All orders are quoted FOB the factory. Millennium Seating will make every effort to secure the best freight rate possible. If the buyer has a preferred shipper or needs special routing, these instructions should be included with the order. Any additional charges such as lift gate trucks, COD orders, inside delivery, etc. will be incurred by the buyer.

If circumstances do not allow the buyer to receive the merchandise on the date scheduled for delivery, Millennium Seating will invoice the buyer as of that date for any transfer and/or storage costs incurred until the actual delivery date.

Warranty

All products manufactured for Millennium Seating are warranted to be free from defects in material and workmanship when properly installed and maintained as the factory recommends and specifies. This warranty is 1 year from the date merchandise ships from the factory. Some products may have longer warranties, which will be specified to the buyer. This warranty excludes all products or component parts that have been subject to neglect, misuse, alteration, accidental or improper installation. Buyer assumes responsibility for normal wear and tear. All upholstery, whether fabric or vinyl, will be warranted as governed solely by the guarantee or warranty of the producing mill.

Damaged or Short Merchandise

Extreme care should be exercised by anyone receiving merchandise from a common carrier. The transportation industry takes a very firm stand on freight claims.

Listed below are several items, which you should be aware of concerning the transportation of goods:

1. When goods are shipped, Millennium Seating receives a signed bill of lading acknowledging that the transportation company received the shipment in good condition. MILLENNIUM SEATING’S RESPONSIBILITY FOR THE SHIPMENT HAS NOW CEASED. The shipment should be thoroughly inspected for visible damage to the shipping container as soon as it is received.

2. If any of the goods on the freight bill are short or damaged, DO NOT SIGN THE FREIGHT BILL UNTIL THE FREIGHT AGENT (DRIVER) MAKES A NOTATION ON YOUR COPY OF THE FREIGHT BILL.

3. If any concealed damage is discovered, notify your freight agent at once and request them to make an inspection. YOU MAY DO THIS BY TELEPHONE, BUT IT MUST BE CONFIRMED IN WRITING AND IT MUST BE DONE WITHIN 5 DAYS OF DELIVERY. The damaged shipping container must also be retained for the inspector.

4. Millennium Seating is willing to assist you in collecting claims for loss of damage, but this willingness does not make Millennium Seating responsible for the collection of claims or replacement of this material.

5. MILLENNIUM SEATING WILL NOT BE ABLE TO HELP YOU WHEN YOU GIVE ANY CARRIERS OR TRANSFER AGENT A CLEAR RECEIPT.